Frequently Asked Questions

Every day, we get these common questions about roofing, repairs, maintenance, and so much more. People want a simple solution to a problem or expert guidance with their roofing or gutter systems. At Roof Doctors, we are dedicated to helping customers solve their problems. Here are some of the answers that you might be looking for

Are you licensed and insured in my state?

Yes, we operate in 15 states focused in the Southeast. We have a commercial roofing licenses and are insured to work in TN, AL, LA, MS, NC, SC, and VA. The remaining states we operate in, do not require a roofing license. We are insured to work in every state in which we operate. You can look up our license in your state’s licensing contractors board website.

Are you OSHA certified?

Every field employee must have a minimum OSHA 10 certification and all field workers and management / supervisors must have an OSHA 30.  We train on safety every week and hold daily safety Toolbox Talks on all job sites.

How soon can you get to my leak?

12 hours or less for emergencies and 72 hours or less for containable leaks.

Once I sign a contract how soon before you can start?

Our team will communicate with you about your project with estimated start and estimated completion dates. One of our core values is urgency, but we never sacrifice quality and due diligence for urgency. We promise that you will be kept in the loop; communication is a priority from start to finish.  You will also receive field reports throughout the project.

How do I determine the best roofing solution for my roof?

Learning more about your budget and expected performance is a great place for us to start. Working with you, we’ll provide the best options based on your specifications. We’ll discuss the pros and cons of each ensuring quality is never compromised. As your trusted advisor and roofer, we’ll ensure you get the best installed roof, warranty, and craftsmanship.

What are the benefits of preventative maintenance?

Our certified technicians will be able to help prevent costly leaks, address minor repairs while ensuring we’re extending the life of your roof.  Learn More about our Preventative Maintenance by clicking here.

Where are you located?

Our headquarters are in Nashville, Tennessee, better known as Music City. Our business has been built on developing lasting relationships with clients nationwide. Since our model requires constant travel, we’re able to mobilize crews quickly and efficiently.

Which manufactures are you certified with?

Elevate, (formerly Firestone) Johns Manville, GAF, CertainTeed, Owens Corning, Versico, and DMI metals

Does Roof Doctors perform repairs?

Yes, we have an experienced service department whose entire focus is to stop the leaks and prolong the life of your roof. We love repair work.

Does Roof Doctors work with insurance companies when storm damage occurs?

We’re experts at identifying unrealized and realized storm damage. We’ll work on your behalf to directly negotiate with insurance companies ensuring the claim payment is enough to get you the best roof and limit your out-of-pocket expenses. Learn More by clicking here.

How long has Roof Doctors been in business?

We installed our first roof in 2009 and we have been growing consistently since the beginning.

Why should I choose Roof Doctors?

Our quality, craftsmanship, communication, and above all, our commitment to ensuring you get the best roof in a timely fashion to minimize disruptions to your operations. We are the best people providing the best service. We live by our core values to ensure we’re consistently hitting the mark.

  • Honest
  • Urgent
  • Accountable
  • Fun … because FUN is the byproduct of being great!
Does Roof Doctors provide emergency services?

Yes, our teams are on call when weather events occurred and are ready to mobilize immediately to protect our clients’ buildings. Learn More by clicking here.

What is Roof Doctors experience modifier rating?

.08